Protecting your privacy
Casa Nova House Limited, Pocoloco Limited & and all its related entities, (Casa Nova House and Restaurant 1861) is committed to protecting the personal information you entrust to us and meeting its obligations under the Privacy Act 2020 are met.
As part of our commitment to remain open and transparent in the way we manage your personal information, we have prepared this Privacy Policy that explains the way in which we collect, hold, use and disclose your personal information.
This Privacy Policy, which should be read in conjunction with the New Zealand Information Privacy Principles, sets out:
What type of personal information do we collect and hold?
The type of personal information we collect and hold varies depending on the kind of dealings we have with you. Below are some examples of the types of personal information that we will collect from you in certain situations.
Video Surveillance System
For regulatory and security reasons, we have a number of surveillance cameras monitoring our venue. These cameras monitor and record activity both on and in the surrounding areas of our premises. In certain circumstances, we will retain surveillance footage, which may include image, audio and video recordings of you. Casa Nova House may also use photographs of patrons (either provided by patrons to Casa Nova House or collected by Casa Nova House) for the purposes of identifying patrons who are subject to an exclusion order or for security reasons provided to a third party, such as the Police.
Restaurant and B&B Bookings
When you make a reservation at our restaurant or b&b, we will ask you to provide us with personal information, including your name and contact details (such as your mobile number and email address). This information is collected and held by us so that we can identify you and make contact with you if required.
How do we collect your personal information?
Your personal information is collected by us in a variety of ways. In most cases, and whenever possible, we will try to collect any personal information directly from you. However, in some circumstances, we may collect your personal information from third parties that you have authorised to provide such information to us, or that are required to provide such information in accordance with the law.
Some of the ways in which we collect personal information about you is when you:
In certain circumstances, we will also collect your personal information from third parties, including:
We may also collect personal information from you via your computer through the use of cookies. Cookies are small data files which identify your computer after it visits a website for the first time. The information collected can include your internet protocol (IP) address, domain name, internet service provider and general online behaviour (such as the content, images and advertisements you select). Your internet browser will have an option to disable cookies, however doing so may limit the goods or services we are able to offer you.
How do we hold your personal information?
Your personal information is securely stored in our on-site databases and through cloud-based storage, some of which is managed by our external service providers. Only certain authorised staff can access your personal information and these staff members (as well as our external providers) are required to maintain the confidentiality of your personal information at all times. Direct access to the databases is restricted to ensure your data remains secure and protected and we use all reasonable means to protect your personal information securely against unauthorised use and access.
For what purpose do we collect, hold, use, and disclose your personal information?
The purpose for which we collect, hold, use and disclose your personal information depends on how and why that information was originally gathered by us from you. We will not collect, hold, use or disclose your personal information other than for the purpose for which it was collected, for a purpose which is reasonably apparent at the time we collect it or as otherwise required or specifically permitted by law.
Your personal information may be collected, held, used or disclosed for various purposes, including the following:
The provision of goods or services
We will often use your personal information when providing you with specific goods or services. This may be to verify your identity following certain requests (such as confirming a restaurant booking or processing a payment) as well as offering you other support services. In some situations, your information may be disclosed to our contractors and service providers, but only to the extent necessary to operate our business or provide you with the product or service you have requested.
Marketing
In certain circumstances, the personal information we collect from you will be used in our marketing campaigns and for the purposes of marketing our business. This includes, but is not limited to, sending you tailored newsletters, promotions and updates that you have opted to receive via post, email or mobile device. Any marketing material sent by us to you will include the ability for you to opt-out of receiving any future marketing material if you choose to do so.
We may also use a range of services offered by third parties such as Facebook and Google to generate reports on visitation data and other marketing trends which will help us deliver you tailored internet-based advertisements that are better suited to your interests.
Competitions
Your personal details will be collected and held by us when you participate in any promotions or competitions that we hold. These details are required both for identification purposes, so that you can claim your prize, and so that we can contact you in the event that you have won a prize. Please be aware that if you have opted out of receiving marketing or promotional material, but have won a prize in a competition, we will still contact you.
How can you access and, if necessary, change or correct your personal information?
You may request details of the personal information that we hold about you. This can be done by submitting a Privacy Act Request Form and appropriate identification - either in person at one of our properties or electronically to info@casanovahouse.co.nz. In most cases, we will provide you with access to your personal information within 20 working days, and you will have the opportunity to correct or update that information if needed.
If we are unable to provide you with access to your personal information, we will explain the reason for this. If you are not satisfied with our response to any request for details of your personal information, you may contact our Chief Privacy Officer or the Office of the Privacy Commissioner.
Contact us
Please contact our Chief Privacy Officer by:
Post:
Chief Privacy Officer
Casa Nova House
1 Alt Street
Oamaru North, Oamaru, New Zealand 9400
Email: info@casanovahouse.co.nz
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. All changes will be notified by posting an updated version of the Privacy Policy on our website. Please regularly check our website to stay up-to-date on any changes made.
Further Information
For more information about privacy issues and the protection of privacy, visit the Office of the Privacy Commissioner's website at www.privacy.org.nz.
A copy of the Privacy Act 2020 and the Information Privacy Principles can be accessed here.
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