Payment Policy;
In these uncertain times we understand flexibility is important. For any bookings which have to be changed or cancelled as a result of a Covid-19 lockdown or travel limitations imposed by the Government of New Zealand we will fully refund your accommodation charges. For changes or cancellations not connected with the Covid-19 pandemic our standard cancellation policy applies.
Cancellation Policy;
* Cancellation within 14 days of arrival date: 50% forfeit of the total booking price
* Cancellation within 7 days of arrival date: 100% forfeit of the total booking price
Child Policy;
The historic nature and layout of Casa Nova House does not make the first floor child friendly, so we only welcome children above the age of thirteen to stay. Children of any age are welcomed as guests in the restaurant and for private events with supervision. Please contact us if you wish to discuss or have any questions regarding our policy as we take everyone's safety very seriously.
Disabled Access;
Unfortunately we are not able to offer disabled access to our guest rooms as these are all located on the first floor. The building is heritage listed and the staircase cannot be altered. We do have disabled access to our ground floor restaurant and ground floor bathroom facilities.
Housekeeping:
To play our part in Conserving for Tomorrow. Casa Nova house has a three night change the linen & towel policy (unless required earlier) to help with the consumption of water and chemical use. Our guest rooms are hygienically cleaned and all linens are changed between guests.
a) By entering a Casa Nova House Facebook or Instagram competition (Social Media Competition) you agree to be bound by these terms and conditions as amended or modified from time to time, and any terms and conditions provided in the relevant Social Media Competition post.
a) Only open to residents of New Zealand 18+ years old.
b) Nominated driver of rental car must be at least 21 years old and hold a full class 1 drivers license.
c) This Social Media Competition will be open for entry until the closing date specified and subject to any conditions or instructions stated in the relevant Social Media Competition post.
d) To the extent of any inconsistency in the information shown on a Social Media Competition post and these Social Media Competition Terms, these Terms will prevail.
e) Casa Nova House and all associated prize sponsors will not accept responsibility for any late submissions, any entries that are not received or any entries or files that are corrupt, damaged, lost or inaccessible.
f) By participating in the competition, you agree to be bound by the terms and conditions, including all eligibility requirements. You also accept that all decisions made by Casa Nova House are final and binding in all matters relating to the contest.
g) Casa Nova House reserves the right to cancel the contest at any time, for any reason and without prior notification.
h) By entering this competition, you agree that you have the consent of any people who are clearly identifiable in your entry.
i) By entering, each entrant warrants that their entry is original and that their submission does not or will not infringe any third party's intellectual property.
j) Casa Nova House may collect your personal information (name and contact details) for the purpose of administering and processing the competition only.
k) Social Media Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram.
To be eligible for entry into a Social Media Competition you must:
a) Be a legal resident of New Zealand.
b) Be aged 18 years or over.
c) Follow all instructions outlined in the relevant Social Media Competition post.
d) Only enter in your own name.
e) Not be a member of staff of Casa Nova House, any associated prize sponsor (including related companies) or an immediate family member of staff of Casa Nova House or an associated prize sponsor.
a) The prize for each Social Media Competition will be stipulated in the relevant Social Media Competition post.
b) Prizes are not transferable or exchangeable and cannot be taken as or transferred for cash. Prizes must be taken as offered and cannot be varied. Casa Nova House accepts no responsibility for any variation in prize value.
c) Winners agree that the main driver of the rental car as supplied by Hanson Rental Vehicles will be 21 years of age or older at time of collection, hold a full class 1 driver’s license, and provide a credit card/bond to Hanson Rental Vehicles as required.
d) In the event of an accident where the rental vehicle sustains any damage, the winner will be liable for Hanson Rental Vehicles insurance excess of $3000.00 NZD inc. GST.
e) By uploading or submitting content (such as text, data, images, photos or names) to a Social Media Competition, you represent that you have right to use, upload and/or submit the content.
f) Entries must not contain any content, element or material that is offensive or inappropriate in any way, or which violates a third party’s privacy, intellectual property or other rights.
g) Casa Nova House reserves the right to request entrant produce appropriate photo identification or any other documentation in order to confirm the entrant’s eligibility to enter the Social Media Competition before issuing a prize.
h) If a prize winner does not to respond to Casa Nova House within 5 days of being announced as a winner, the prize will be forfeited and another prize winner will be drawn or selected.
By entering a Social Media Competition you agree to:
a) The announcement of your name as the winner in any media as Casa Nova House determines suitable.
b) Participation in any reasonable publicity in relation to the relevant Social Media competition.
c) Casa Nova House’s use of your personal information for future marketing purposes in accordance with our Privacy Policy.
a) Casa Nova House’s decision on all matters relating to a Social Media Competition is final and no correspondence will be entered into.
b) If for any reason, Casa Nova House are not able to conduct a prize draw as planned, including due to tampering, unauthorised intervention, fraud, any technical difficulties or any other causes beyond Casa Nova House’s control, which corrupt or affect the administration, security, fairness, integrity or proper conduct of this prize draw, Casa Nova House reserves the right to take any action that may be available.
c) Casa Nova House will not be liable for any loss, claim, cost, expense, liability or injury (‘Loss’) suffered by any person in any way associated with a Social Media Competition including as a result of entry into a Social Media Competition or winning a Social Media Competition prize, except where such Loss cannot be excluded by law.
d) Nothing in these Terms excludes your statutory rights under the Consumer Guarantees Act 1993.
e) Casa Nova House reserves the right to modify these terms and conditions and to extend, postpone or cancel a Social Media Competition at any time.
f) These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.
g) Casa Nova House claims no responsibility for social media platform availability to enter a Social Media Competition.
h) Unless otherwise indicated on the post, Casa Nova House’s Social Media Competitions are run by Pocoloco Ltd trading as Casa Nova House.
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